Products and services
What types of furniture do we offer?
At Forever Home, we offer a wide range of furniture designed for seniors and those with care needs who want to live longer in their own home.
Our collection includes comfortable chairs, recliners, functional beds, stylish tables, storage solutions and accessories that meet the unique needs of our aging and/or dependent customers.
Can I adapt the furniture to my interior?
Yes, we understand the importance of personal style. Some of our furniture offers customization options, such as fabric choices, color variations and additional features. Our team of experts will guide you through the customization process to ensure the piece of furniture fits seamlessly into your existing interior.
Is the furniture durable?
Absolutely! We attach great importance to durability and longevity in our furniture selection. Our products are made with high quality materials and are designed to stand the test of time. We believe in providing furniture that will last and provide years of comfort.
Do you offer a warranty on furniture?
Yes, we guarantee the quality of our products.
Many of our pieces of furniture come with a warranty, so you can enjoy your purchase with complete peace of mind.
Details of warranty coverage can be found on each product page or by contacting our customer service team.
Do you offer a delivery and installation service?
Yes, we offer delivery and installation services in Belgium for your convenience.
Our team ensures that your furniture is delivered to you safely and assembled at the desired location.
Delivery and installation details can be discussed with our customer service team.
This service is free for installations in Belgium where no furniture lift is required.
How can I contact you for support?
We are always ready to help you!
You can contact our customer service via the contact form on our website, by email to info@foreverhome.be or by calling our dedicated helpline on +32 51 61 01 90. We will be happy to help you with any additional questions or concerns. to have.
What is the difference between medical furniture and designer furniture?
At Forever Home, we offer a unique combination of healthcare furniture and designer furniture.
Healthcare furniture is specially designed to meet the specific needs of the elderly and people requiring care, with features such as ergonomics, comfort and safety.
Designer furniture combines functionality and aesthetics, allowing you to enjoy high-quality furniture with beautiful design and durable materials.
Are your recliners just for seniors?
No, our recliners are suitable for people of all ages who need comfort, relaxation and support.
Although specifically designed to meet the needs of the elderly and those with certain care needs, our recliners are ideal for anyone seeking ultimate comfort and a restful experience.
Can I test the furniture in advance?
Absolutely! We understand that it is important to try out furniture before making a purchasing decision.
We therefore cordially invite you to visit our showroom and personally experience the furniture.
Our friendly team is on hand to help you test the furniture and answer any questions you may have.
We believe in the importance of making an informed choice and strive to provide you with the best shopping experience possible.
Do you also give advice on ergonomics?
Absolutely ! At Forever Home, we understand the importance of ergonomics for good posture and comfort.
Our team of experts is ready to advise you on ergonomic aspects, such as the correct seat height, backrest and armrest position.
We will be happy to help you choose furniture that respects ergonomic principles and promotes your well-being.
Our goal is to provide you with furniture that not only looks stylish, but also provides a healthy and comfortable seating experience.
Orders and payments
What should I do if my contact details are incorrect?
If your contact details are incorrect, please contact our customer service immediately.
We will be happy to help you correct any inaccuracies.
It is important that your contact details are accurate so that we can provide you with the best service and process your order without any problems.
How can I place an order?
Placing an order with Forever Home is simple. Simply browse our website, select the furniture you want and add it to your cart.
Then go to the payment page and follow the instructions to finalize your order.
You can also contact our customer service for assistance in placing your order.
Are payments on your site secure?
Yes, we attach great importance to the security of your payment information.
Our website is equipped with standard encryption and security measures to ensure the secure transmission of your payment information.
Rest assured that your information is protected when making online payments with Forever Home.
What should I do if there is a problem with my order?
If you have any problems with your order, please contact our customer service as soon as possible.
We are ready to help you and resolve any concerns or problems you may have.
Your satisfaction is our top priority and we will do everything possible to provide you with a satisfactory solution.
Can I cancel or change my order once it has been placed?
We understand that circumstances may change.
If you wish to cancel or change your order, please contact our customer service directly.
We will do our best to accommodate your request, taking into account the status of your order and applicable policies.
Delivery and installation
Do you offer a delivery service?
Yes, at Forever Home we offer our own delivery services.
This means that we not only take care of the delivery of your furniture, but also their installation (free in Belgium when no furniture lift is necessary).
Our dedicated team ensures your furniture is carefully delivered and expertly installed in your desired location.
You can rest assured that your furniture will be installed professionally and safely, so you can immediately enjoy your new acquisitions.
How long does the delivery take ?
Delivery time depends on various factors, such as furniture availability and your location.
For items purchased in stock, the delivery time is ten working days.
Once your order is confirmed, our team will communicate an estimated delivery time to you.
We aim to deliver your furniture as quickly as possible and will contact you to arrange a suitable delivery time.
Are there delivery charges?
No, for deliveries where a furniture lift is not necessary in Belgium, we do not charge delivery costs from €500.
At Forever Home, we offer free delivery to all our customers in Belgium.
This means you can enjoy the convenience of home delivery at no extra cost.
What should I do if there is a problem with my delivered furniture?
At Forever Home, we strive for the highest quality and customer satisfaction.
In the unlikely event that there is a problem with your delivered furniture, please contact our customer service team immediately.
We will take your concerns seriously and work together to find an appropriate solution to ensure you are satisfied with your purchase.
Can I request a specific delivery date or time?
We understand that you may have a preference for a specific delivery date or time.
We will do our best to accommodate your needs, subject to availability.
Please contact our customer service to discuss your preferences and we will do our best to arrange a suitable delivery time.
Warranty and repairs
What warranty do you offer on furniture?
The product warranty period is 5 years for hidden construction and manufacturing defects.
The warranty period on electric motors and moving parts of the products is limited to 2 years after commissioning.
The warranty period for fabrics or commercial products supplied by Forever Home, which are indicated by the code “CL” on Forever Home quotes and/or technical sheets, is limited to the warranty period provided by the relevant Forever Home supplier.
How does the warranty claim process work?
If you experience any issues covered by our warranty, please contact our customer service team.
They will guide you through the warranty claim process, assess the situation and offer appropriate solutions.
We strive to make the process as simple and efficient as possible so that you are satisfied with our warranty coverage.
What is covered by the warranty?
Our warranty covers manufacturing defects and materials used in our furniture.
This ensures that your furniture is free from defects in workmanship and materials under normal household use.
Please refer to our warranty terms and conditions for more specific coverage details.
Do you offer home repair services?
Yes, we have a dedicated service team ready to help you.
If repairs or adjustments are needed to your furniture, our experienced technicians will come to your home to resolve the problem.
We believe in providing a convenient and efficient service to ensure your furniture remains in optimal condition.
How do I request warranty repair?
To request warranty repair, please contact our customer service team.
They will guide you through the process and schedule an appointment with our service team to visit your home.
We strive to meet your repair needs quickly and professionally so that you are satisfied with our service.
What if the warranty has expired?
Even after the warranty period has expired, we are still here for you.
Our customer service team can advise you on maintenance, repairs or possible solutions to ensure your satisfaction with our products.
Return of items
What is the return policy?
At Forever Home, we strive to ensure that you are completely satisfied with your furniture purchase.
That's why we offer a 30-day trial period for all of our products.
During this time, you can try the product and if it does not meet your expectations, you can return it for a full refund.
How long will it take before you receive the refund?
Once we have received and inspected the returned product, we will process your refund within a reasonable time.
The exact time the refund will be credited to your original payment method may vary depending on your financial institution.
Discover our products
Your comfortable and designer furniture
